Refund Policy

This Refund Policy governs purchases made on the Perkzup platform and forms part of the applicable Terms of Service.

1. Non-Delivery of Order

In the event an order has not been successfully delivered due to technical failure, operator delay, or processing error, the Company shall, upon verification of the issue, process a refund of the amount paid.

Refunds will be initiated as soon as reasonably practicable after confirmation of non-delivery and upon receipt of valid refund details provided by the customer.

2. Failure to Receive Refill or Voucher Code

If a customer does not receive the purchased refill, digital code, or voucher, the customer must promptly notify the Company by:

• Contacting customer support through the designated support channel; or
• Responding to the transaction confirmation email.

The customer must provide sufficient transaction details to enable investigation, including but not limited to:

• Order ID
• Registered email address
• Payment reference or transaction hash (if applicable);
• Phone number or account details used for the purchase.

The Company will investigate the matter and respond within a reasonable timeframe.

3. Successfully Delivered Orders

Where an order has been successfully delivered to the designated email address, phone number, or account provided at the time of purchase, the transaction shall be deemed complete and final.

Accordingly:

• Successfully delivered voucher codes, digital products, or refills are non-refundable and non-cancellable.
• Customers are solely responsible for ensuring that all purchase details (including phone numbers, email addresses, and selected products) are accurate at the time of placing the order.
• The Company shall not be liable for incorrect details submitted by the customer.

4. Refund Request Period

Any refund request must be submitted within thirty (30) days from the date of the transaction. Requests received after this period may not be eligible for review or processing.

5. Investigation and Fraud Prevention

The Company reserves the right to:

• Verify the authenticity of any refund claim;
• Request additional information or documentation;
• Decline refund requests in cases of suspected fraud, abuse, duplicate claims, chargebacks, or misuse of the platform.

6. Chargebacks

If a customer initiates a chargeback or payment dispute without first contacting the Company for resolution, the Company reserves the right to:

• Suspend or terminate the customer account; and
• Recover associated administrative or processing costs, where permitted by applicable law.

7. Contact for Refunds

For the purposes of requesting a refund or obtaining further information, customers must contact the Company through the official support channels provided on the Perkzup website.