Terms and Conditions
Perkzup (hereinafter referred to as “Perkzup”, “Company”, “we”, “us”, or “our”).
Effective Date: February 2026
These Terms and Conditions (“Terms”) govern your access to and use of the Perkzup platform, including our website, applications, APIs, and related services (collectively, the “Platform”). Perkzup operates as a digital commerce aggregation platform enabling customers to access third-party products and services using cryptocurrency and certain third-party payment methods.
By accessing or using the Platform, you confirm that you have read, understood, and agreed to be legally bound by these Terms and our Privacy Policy. If you do not agree, you must not access or use the Platform.
Introduction
Perkzup operates the Platform, which enables customers worldwide (except in restricted jurisdictions) to access digital and non-digital products and services, including but not limited to gift cards, eSIMs, prepaid vouchers, flights, hotels, activities, and utility-related services.
Perkzup acts as a technology intermediary and commercial aggregator facilitating access to independently regulated and licensed third-party service providers (“Service Providers”). Perkzup does not itself issue gift cards, operate telecommunications networks, issue financial instruments, operate airlines or hotels, or directly provide travel or utility services.
Access to the Platform is not permitted in jurisdictions subject to comprehensive sanctions or designated as high-risk or non-cooperative by the Financial Action Task Force (FATF), or where such access would violate applicable sanctions or export control laws. Please read them carefully, as well as our Privacy Policy, before proceeding, as they set out the contractual agreement between you (the “User”) and us (‘Perkzup’ or ‘Company’). You acknowledge and agree that if you make a purchase that contains an open loop product (if made available in your region), the transaction may be processed by a third-party payment processor. To complete the purchase, you must agree to the terms and conditions and privacy policy of the respective payment processor. You acknowledge that you have read and agree to the Terms, as well as to the Privacy Policy, when using Perkzup, such as, but not limited to, browsing the website, purchasing Products, registering a User Account. If you do not agree with both these Terms and the Privacy Policy, you are not allowed to use Perkzup Services and you must leave this website and/or uninstall our App immediately.
Definitions
“User” or “Customer” means any individual or entity accessing or using the Platform.
“Products” means goods and services made available via the Platform by third-party Service Providers.
“Service Providers” means independent third-party vendors, issuers, telecom operators, travel operators, utilities providers, card issuers, and other backend partners supplying Products.
“Third-Party Payment Methods” means cryptocurrency networks, blockchain protocols, off-chain processors, card processors, or other external payment systems not operated by Perkzup.
“Qualified Purchase” means a purchase made by a Customer with an account, by any means of payment accepted by Perkzup, of a Product that is not an Excluded Product.
“Excluded Products” means any product that Perkzup, from time to time, chooses to exclude.
Nature Of The Service
Perkzup operates on a business-to-consumer (B2C) aggregation model. The Company facilitates access to Products supplied and fulfilled by independent Third Party Service Providers.
Product availability, pricing, redemption terms, and service conditions are determined by the respective Service Provider and may change without notice. Certain Products may be geographically restricted or subject to additional verification requirements.
Gift Card, Voucher and Top-Up Products
Perkzup operates as an electronic commerce platform facilitating the resale of closed-loop gift cards, digital vouchers, prepaid codes, and mobile top-up products (collectively, the “Products”). These Products may be issued in fixed or variable denominations and in various currencies, and are redeemable directly with the relevant third-party issuer for goods or services offered by that issuer. Perkzup acts solely as a reseller and technology intermediary and does not issue, sponsor, or control the underlying Products.
Product availability is determined by geographic region and issuer restrictions. Customers are required to select their country of residence before purchase, and only Products designated as available in that country will be displayed. Perkzup does not guarantee that a Product purchased for use in one country will be redeemable in another jurisdiction. Customers are solely responsible for reviewing and complying with the specific terms and conditions imposed by the relevant Product issuer, including territorial limitations, redemption conditions, expiry dates, and usage restrictions. While Perkzup endeavours to provide accurate and updated Product descriptions, it does not warrant that issuer terms remain current, and Customers should verify applicable conditions directly with the issuer prior to purchase.
Certain Products may be geographically restricted by the issuer. Where a Product is not permitted for purchase or use in a particular jurisdiction, the Platform may block such transaction. Any attempt to bypass technical or geolocation controls in order to obtain a restricted Product constitutes a breach of these Terms and may result in suspension or termination of the Customer’s account without refund. Perkzup shall not be liable for redemption failures arising from the Customer’s circumvention of geographic restrictions.
Upon successful payment confirmation, access to the purchased Product will be delivered electronically, either displayed securely on-screen within the User account or transmitted to the registered email address. Delivery typically occurs immediately or within a few minutes following confirmation of payment; however, delays may occur due to technical disruptions, network outages, payment verification issues, force majeure events, or other circumstances beyond Perkzup’s reasonable control. Perkzup will use reasonable efforts to maintain transparency regarding processing times but shall not be liable for delays attributable to third parties or inaccurate payment details provided by the Customer. If a Product is not received within 30 minutes of confirmed payment, Customers should contact support for assistance.
Products may be delivered in either “sealed” or “unsealed” format. By default, Products are delivered in sealed format unless the Customer elects otherwise (where such option is made available). A sealed Product represents a secure digital entitlement allowing the Customer to reveal or claim the underlying code at a later time. This mechanism is intended to enhance security and preserve value prior to redemption. An unsealed Product is delivered in its final usable form, with the alphanumeric redemption code visible and, where applicable, the validity period running from issuance. Once unsealed or revealed, a Product may no longer be eligible for exchange or refund except where required by law or permitted under the applicable refund policy.
Perkzup maintains continuous monitoring of transactions to ensure platform integrity, fraud prevention, and compliance with applicable legal and regulatory obligations, including anti-money laundering and counter-terrorist financing requirements. Suspicious or unusual transactions may be reported to competent authorities where required by law. Customers may be required, at any time, to complete identity verification procedures (including Know Your Customer (KYC) checks) as a condition for continued access to certain Products or services.
Without limiting any other rights available under applicable law, Perkzup reserves the right, in its reasonable discretion, to decline, suspend, delay, restrict, or cancel any transaction or order (including after payment has been made) where it is necessary to: (i) comply with legal or regulatory obligations; (ii) respond to court orders, law enforcement requests, or dispute resolution processes; (iii) investigate or prevent suspected fraud, abuse, sanctions breaches, or unlawful activity; (iv) address payment disputes or chargebacks; or (v) mitigate potential civil or criminal liability. In such cases, Perkzup will act in accordance with applicable laws and regulatory requirements.
Bill Payment Products
In certain jurisdictions, eligible Customers may access bill payment services (“Bill Payment Products”) through the Platform. Such services are provided in partnership with authorized third-party providers operating in the relevant jurisdiction. Perkzup acts solely as a facilitating intermediary and does not itself provide regulated payment or remittance services unless expressly stated.
Access to specific Bill Payment Products may be restricted to Customers who have completed enhanced identity verification procedures. Processing times for bill payments may vary depending on the partner provider and the receiving biller. Unless explicitly stated otherwise in the relevant service description, bill payments are not processed in real time and may require additional confirmation before the biller reflects settlement.
Bill Payment Products are provided subject to the terms and conditions of the relevant authorized partner, and Customers remain responsible for ensuring that payment details submitted are accurate and complete. Perkzup shall not be liable for delays or errors resulting from incorrect information provided by the Customer or operational issues attributable to third-party providers.
The Payment
Perkzup may accept cryptocurrency and other Third-Party Payment Methods. Perkzup acts solely as a merchant receiving payment for Products and does not operate as a payment service provider, custodian, financial institution, lender, or credit intermediary.
Exchange rates displayed at checkout are time-limited and subject to volatility. Users are responsible for ensuring correct wallet addresses, network selection, and payment details. Transactions confirmed on a blockchain network are final and irreversible.
Perkzup shall not be liable for losses arising from incorrect wallet submissions, network mismatches, or user error.
The Products can be purchased by the Customer either directly with a cryptocurrency or via a third-party payment provider, in either fiat (when available) or cryptocurrency.
Our available payment methods are offered solely for your convenience and are subject to availability. We may charge a service fee, which will be transparently disclosed during check-out and before payment.
We reserve the right to update, restrict, suspend, or discontinue payment methods at any time without prior notice, and to change or discount the amount of the additional service fee.
Cryptocurrency transactions are generally irreversible once confirmed on the relevant blockchain network. Refunds, where available, are subject to the policies of the relevant Service Provider and technical feasibility. If a transaction fails due to a verified technical error and the Product is not delivered, refund eligibility will be assessed in accordance with our Refund Policy.
Travel-related bookings (including flights, hotels, and activities) are subject to the fare rules, cancellation terms, and modification policies of the relevant airline, hotel, or operator. Perkzup acts solely as a booking intermediary and is not responsible for operational decisions of such providers.
Payment with crypto
Customers may choose to pay directly with one of the cryptocurrencies accepted at the time of purchase by Perkzup or by using a third-party crypto payment service that is available at check-out. These payments may be subject to fees and confirmation time, as stated in Perkzup or in the terms and conditions of such third-party providers.
If you attempt to pay directly with an unsupported coin, or using an unsupported network, we will not be able to refund you and your funds will be lost.
Payment with fiat
If the option is available from time to time, Customers may also choose to pay with fiat using any payment method available at checkout as per the jurisdiction. Such payments are processed by a third-party provider, identified on the payment page, whose terms and conditions apply. Perkzup does not have access to your full card payment details, which are inserted by you directly into the secure payment gateway of the third-party Service Provider.
Customer Levels
Customers can shop at Perkzup as Customers of four different levels:
- 1. Customers without accounts, by providing on checkout a working email or phone number for the delivery of the Products purchased;
- 2. Customers with basic accounts, by registering and verifying an email address with Perkzup;
- 3. Customers with verified accounts, by going through our customer due diligence program and providing a copy of Government-issued photo ID, proof of address and a live selfie;
- 4. Verified corporate customers, by going through our corporate due diligence program and providing incorporation documents, proof of address, information on business, representatives and ultimate beneficial owners.
Account levels impact purchasing thresholds and access to certain Products.
- Level 3 verification can be done in your account settings.
- Level 4 verification can be started by emailing us at support@perkzup.com.
Limitations Of Use
We implement certain purchasing thresholds in accordance with our Anti-Money Laundering Policy, depending on the level of account of the Customer. All limits are presented in USD but apply to the equivalent amount in other currencies. Different limits can be implemented on a product by product, or customer by customer, basis, at the request of Product Issuers or discretionarily by us.
Any Customer using more than one Perkzup account, or any other expedient, in order to circumvent the limits below, is in breach of these Terms and can have its account, or accounts, suspended until customer due diligence is successfully completed. Customers must not share Perkzup accounts.
To the extent necessary under applicable laws and regulations or our internal policies, such illegal circumvention of the use limitations may be reported to the relevant authorities, whenever it reveals, in our sole understanding, signs of suspicious activity.
1. Customers without accounts
- Maximum items per day: 15 (fixed number). Maximum phone items per day: 2 (two). Maximum purchasing limits: 500 USD per day and 1,000 USD per month.
2. Customers with basic accounts
- Maximum items per day: 15 (fixed number). Maximum phone items per day: 5 (five). Maximum purchasing limits: Up to 2,000 USD per card, up to 5,000 USD per day, up to 10,000 USD per month (different exceptional thresholds may apply to certain Products). Maximum phone top-up limits: Up to 200 USD per pin/refill, up to 500 USD per day, up to 2,000 USD per month.
3. Customers with verified accounts
- Maximum items per day: 25 (twenty-five). Maximum phone items per day: 5 (five). Maximum purchasing limits: Up to 2,000 USD per card, up to 10,000 USD per day, up to 50,000 USD per month (different exceptional thresholds may apply to certain Products). Maximum phone top-up limits: Up to 500 USD per pin/refill, up to 1,000 USD per day, up to 5,000 USD per month.
4. Verified corporate accounts
- Limits per value of purchase, number of purchases and daily amounts for verified corporate accounts can be established on a case-by-case basis.
Third-Party Services And Technical Dependencies
The functioning of the Platform depends on third-party infrastructure, including payment processors, blockchain networks, APIs, telecom operators, travel systems, and other vendors. Perkzup does not guarantee uninterrupted availability and shall not be liable for downtime, network congestion, blockchain delays, API errors, or other technical disruptions beyond its reasonable control.
Where a verified technical failure prevents delivery of a Product after payment is confirmed, Perkzup will use reasonable efforts to coordinate with the relevant Service Provider to determine appropriate resolution.
Refunds
In accordance with Perkzup’s Refund Policy, and due to the digital and immediately consumable nature of the Products, no cooling-off period applies once a Product has been delivered in unsealed form or, where delivered as sealed, once the Customer elects to unseal or reveal the Product. Upon unsealing, the Product is deemed fully delivered and accepted. Refunds or reimbursements will not be provided in such circumstances except where the Product delivered is demonstrably invalid at the time of delivery or had already been redeemed prior to being made available to the Customer. Where a Product has been validly delivered and is functional, no refund shall be issued.
As stated in the section relating to third-party services, Product purchases depend on the proper functioning of external systems and Service Providers. On occasion, technical failures or system disruptions beyond Perkzup’s reasonable control may result in: (i) non-delivery of the Product after payment confirmation; (ii) delivery of a Product that has already been redeemed prior to receipt; or (iii) delivery of a Product that is invalid and not redeemable. In such verified circumstances, the Customer will be eligible to request a refund in accordance with this Refund Policy.
Where a Product has not been received despite successful payment confirmation, and Perkzup has undertaken reasonable investigation and delivery attempts, the Customer may submit a refund request. Where a Product has been received but cannot be redeemed, the Customer must promptly notify Perkzup. Perkzup will conduct appropriate investigations with the relevant third-party issuer. If the issuer confirms that the Product was invalid or previously redeemed and agrees to reimburse Perkzup, the corresponding refund will be issued to the Customer.
In cases of confirmed technical errors attributable to the Platform that result in non-delivery, Perkzup will issue a full refund either by (i) crediting to the Customer’s original source payment, or (ii) returning the funds via a transaction to the same cryptocurrency wallet used for payment, less any non-recoverable network or transaction fees.
Where an overpayment occurs, the Customer may request a refund of the excess amount paid, net of any applicable transaction or processing fees. In the case of underpayment, the Customer may elect to (i) pay the outstanding balance to complete the transaction, (ii) request a refund of the amount paid to the original cryptocurrency wallet (subject to deduction of applicable transaction fees), or (iii) receive the amount paid in store credits, where such option is available.
If account balances exceed applicable limits or where required for regulatory compliance purposes, identity verification of the account holder may be required before a refund is processed. Failure or refusal to complete requested verification procedures may result in temporary suspension of the account and withholding of associated balances until verification requirements are satisfied. Perkzup may also request additional information or documentation where necessary to assess refund eligibility or to comply with legal and regulatory obligations.
Refund requests must be submitted within 30 days of the original transaction date. Requests submitted after this period may be accepted or declined at Perkzup’s reasonable discretion. Where refunds are approved after the 30-day period, they may be issued in the form of platform credit rather than reversal to the original payment method.
For the avoidance of doubt, transaction fees, blockchain network fees, gas fees, or third-party processing charges associated with the selected payment method are non-refundable. Perkzup reserves the right to decline a refund request where the administrative or transaction costs required to process the refund would exceed the refund amount itself. Processing times for approved refunds may vary depending on the payment method and third-party systems involved.
To request a refund or obtain further information, Customers must contact customer support through the official support channel made available on the Platform.
User Accounts
Certain features may require account registration. Users must provide accurate, complete, and up-to-date information and are responsible for maintaining the confidentiality of account credentials. Users are responsible for all activities conducted under their account.
Perkzup reserves the right to suspend or terminate accounts where fraud, abuse, sanctions risks, regulatory concerns, or breaches of these Terms are suspected.
Users must be at least 18 years old or the age of legal majority in their jurisdiction to enter into binding contracts.
Independent Third Party Service Providers
All Products are provided by independent Third Party Service Providers. Such providers are not agents, employees, or representatives of Perkzup. Their services are subject to their own terms and regulatory obligations.
Perkzup does not guarantee the quality, legality, availability, or performance of third-party Products beyond facilitating access to them.
Acceptable Use And Compliance
The Platform must not be used for unlawful purposes, including fraud, money laundering, terrorist financing, sanctions evasion, or any activity prohibited under applicable law.
Perkzup and the Products shall not be used, in any way, to infringe or circumvent the applicable laws and regulations and any unlawful behavior is absolutely forbidden on Perkzup. Should we become aware, or reasonably suspect, that a Customer is conducting unlawful activities, or otherwise breaking applicable laws and regulations, or third-party rights, such Customer activities, including but not limited to its qualified purchase history and other data pertaining to its account, will be reported to the relevant authorities, and its access may be restricted until further notice.
Any Customer hereby acknowledges and consents to this approach and to any such disclosures. Perkzup is also entitled to freeze any existing balances and/or accounts for as long as needed for the purpose of investigating suspicious behavior. We may be required to not disclose any such ongoing investigations to Customers, in which case we will keep them confidential. Any store credit held in Perkzup Store Credits that is found to have been paid with proceedings of crime may be seized and delivered to legal authorities.
Customers are intended end-users of the Products. If you want to purchase Products for resale, please reach out to us at support@perkzup.com and we will guide you through the process. If we suspect you are buying Products for resale, we may freeze your account until you verify as a Corporate Customer.
Unless expressly agreed in a contract between Perkzup and the Customer, Products purchased through Perkzup may not be re-sold and shall be redeemed only either by the Customer, on the Customer’s behalf or by someone to whom the Customer has gifted the Product.
Users represent and warrant that they are not subject to sanctions or located in a sanctioned territory and that their use of the Platform will not cause Perkzup to breach any applicable sanctions, export control, or regulatory requirements.
Users are responsible for ensuring compliance with local laws in their jurisdiction.
Responsibility Of The Customer
The Customer is fully liable for any mistakes, losses or damages (against himself, us, or any third-party) arising from (i) the provision of incorrect, inaccurate or fake information and from (ii) the acquisition, resale, use or other related activities of the Product, in a manner that infringes any applicable laws, regulations, contractual terms and conditions or other agreements.
For the avoidance of doubt, when the Product being purchased is a refill of a prepaid SIM card (or any other Product that is redeemed by the Customer through Perkzup), the Customer is solely responsible for the accuracy and correctness of the information inserted on the platform (including, but not limited to, the phone number, the country, the network operator and the amount of the top-up) and we shall not be liable, in any case, for any consequences arising from the inaccuracy of the elements provided by the Customer.
Likewise, in other cases, the Customer is solely responsible for the accuracy, validity and correctness of the information inserted on the platform (including, but not limited to, the email address to which the Product must be delivered and the amount purchased).
The Customer is responsible for maintaining the confidentiality of its password and account and for any activities and transactions that occur under its account. Each customer must have unique login credentials that may not be shared by multiple customers.
We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you suspect there has been unauthorized access to your account, contact email@perkzup.com immediately.
Intellectual Property
All content, trademarks, logos, software, and materials on the Platform are owned by or licensed to Perkzup and are protected under applicable laws and international intellectual property treaties.
No license or ownership rights are transferred to Users except for the limited right to access and use the Platform in accordance with these Terms. Unauthorized copying, modification, reverse engineering, distribution, or exploitation is prohibited.
Third-party trademarks displayed in connection with Products remain the property of their respective owners.
Disclaimers
Disclaimers related to the Product
We are a reseller of the Product. We are not the creator, designer, issuer, organizer, beneficiary or manager of the Product (the “Issuer”), nor have we played any role in deciding the terms and conditions applicable to each Product. Therefore, we are not liable for any issue, damage or loss arising from the terms and conditions of each individual Product.
We are not sponsored by any Issuer, nor are we related, acting on behalf or under the express authorisation of any Issuer. We are not liable for any malfunction or any infringement of applicable rules caused by the Issuer.
The Customer, by acquiring the Product, is also entering into a contractual relationship with the Issuer, to which we are a third-party, against which the contractual defences and rights arising from the relationship between Customer and Issuer shall not apply.
The Customer shall engage in adequate due diligence regarding the terms and conditions of the Product being acquired, in what respects its usability and enforcement against the Issuer. We will not accept any liability for any claims in relation thereto. Those terms and conditions govern the Product acquired.
Customers acknowledge and agree that we are not liable for any decision or policy of the Issuer to refuse to accept the Product on the grounds of the terms and conditions that the Issuer applies in relation to the Product.
We make no representation regarding the Product’s suitability for its intended use and make no other guarantees, warranties or representations in respect of the Product.
If you wish to submit a claim relating to a Product, you may do so in accordance with and subject to the terms and conditions set forth in our Product Review Policy. All claims will be reviewed and processed in line with the procedures, limitations, and requirements outlined therein.
THE PLATFORM AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS TO THE EXTENT PERMITTED BY LAW. PERKZUP DOES NOT WARRANT UNINTERRUPTED AVAILABILITY OR ERROR-FREE OPERATION. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR OTHER LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
Limitation Of Liability
To the maximum extent permitted by applicable law, Perkzup shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, or data.
Subject to mandatory legal limitations, Perkzup’s total aggregate liability arising out of or in connection with any claim shall not exceed the amount paid by the User for the specific Product giving rise to the claim.
This limitation is subject to the reasonableness requirement under applicable law and does not apply to liability that cannot be lawfully excluded.
Personal Data Protection
Personal data is processed in accordance with our Privacy Policy and applicable data protection law. Personal data may be shared with Service Providers strictly for transaction fulfillment, fraud prevention, regulatory compliance, and operational purposes.
By using the Platform, Users acknowledge and consent to such processing as described in the Privacy Policy.
Governing Law And Jurisdiction
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with applicable law.
The competent courts of the jurisdiction in which Perkzup operates shall have exclusive jurisdiction, subject to any mandatory consumer protection laws that may apply in the User’s country of residence.
Miscellaneous
These Terms, together with the Privacy Policy, constitute the entire agreement between the User and Perkzup and supersede all prior understandings.
Perkzup may amend these Terms from time to time. Updated versions will be published on the Platform with a revised effective date. Continued use of the Platform constitutes acceptance of the amended Terms. We reserve the right to amend these Terms from time to time, to add, amend or remove provisions. We may do so without prior and/or public notice.
The date of the last amendment will be presented prominently on the top of this page and Customers agree to refer to the present hyperlink before each navigation of Perkzup and before completing a transaction.
If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any waiver must be in writing and signed by an authorized representative of Perkzup.
Customer Service
We welcome our Customer’s questions and suggestions.
On Perkzup, there is a chat function that allows Customers to connect with a customer service representative that will reply to any queries in the shortest time possible.
We do our best to reply within the first 24 hours, but we may take longer, depending on the issue and the number of requests we are getting from time to time.
In case the Customer, for any reason, needs to get in contact with us, please use the following address support@perkzup.com.
